A Cold Reality to the Insurance Agency

I have worked at the insurance agency for 10 years, and in those years you do come to enjoy some of your customers, just as you'd like to throttle others, and yes I have a few I could actually pop through the phone for, one very rude and arrogant woman who always would call, complain in the form of screaming at you and then she'd slam dunk the phone as hard as possible in your ear, she's some fun....she does the same thing to my boss who owns the agency. It is people like her that make you appreciate the others who are calm, cool, and collected, some of them are that way no matter what. And so some you will become more attached to, you have a phone relationship, or many emails exchanged as you go about the business of renewing their policies or making changes to their coverage's. A husband and wife we've had for their personal insurance and also for his business insurance, a kind and simple man, he'd even referred other friends to us who were in the same line of business as he, friendly competitors so to speak. He's had MS for a few years, some new symptoms appeared and he went in for scans, and MRI's, loaded gun glioblastoma reared it's very ugly head again, it is the bitch of all brain tumors. Brain surgery for the Thanksgiving holidays, a lovely way to spend the holidays, they're told it's all gotten out, they do not know it's cell structure as glio yet, the man actually returns back to his business within 7 days of being released from the hospital, two weeks later at the follow up visit with the oncologist they are told what type of cell structure and of chemo & radiation schedules. The husband always handled the bills, now the wife takes over, she's a bottom line realist, we work at making payments and getting some neglected accounts brought up to date, we talk. We talk a lot about options, family, and other friends who have encountered this relentless very silent killer. We talk of lessons learned in life and that sometimes we are nicely presented with "Time to say our I love you's", and other times we are robbed of that, they have a large family, so many different personality types, some will need the time more than others. She writes me this morning that his car and himself can be taken off the auto policy, the auto's been sold, and they know by symptoms that it's not safe for him to drive anymore. I am sad for them, and sometimes I can truly feel others pains. No doubt the business will be next. And on and on....until I get the call to take him off the home policy. Some have died from heart attacks, some from altzheimers, some have been related to my boss like Uncle Roy, one was a contractor who shot himself when the bottom of the housing market crashed, all touch you, yet two of them have struck a nerve. When was the last time you saw the sunrise?